How we communicate during the engagement?
Clear, consistent communication is the foundation of every successful VA engagement.
One of the most important parts of working with a VA is knowing exactly how and when you will hear from them. Here is how communication works at JM Virtual Solutions.
Primary communication channels:
- Email — for formal updates, proposals, reports, and documentation
- Chat (Slack, Teams, or your preferred tool) — for quick questions, daily check-ins, and async updates
- Zoom or Google Meet — for onboarding calls, weekly check-ins, and strategy discussions
- Calendly — for scheduling any calls or meetings
What to expect day to day:
- A daily EOD report summarizing tasks completed, leads updated, emails handled, and anything that needs your attention
- Same-day responses to messages sent during working hours (within 1–2 hours)
- Proactive updates when something unexpected comes up — no radio silence
- Weekly summary every Friday covering the full week's activity and priorities for the following week
Communication preferences are set during onboarding:
During the onboarding call, we agree on your preferred communication channel, check-in frequency, and reporting format. Everything is documented, so there is no ambiguity.
What Jenard expects from you:
- Timely responses to questions that are blocking work
- Clear feedback when something needs to be adjusted
- Advance notice for changes in scope, deadlines, or priorities
Ground rules:
- No tasks assigned verbally without written confirmation
- All major decisions are documented in writing
- Scope changes are discussed before being acted on
To discuss your communication preferences: https://calendly.com/jerinecua/discovery-call
Primary communication channels:
- Email — for formal updates, proposals, reports, and documentation
- Chat (Slack, Teams, or your preferred tool) — for quick questions, daily check-ins, and async updates
- Zoom or Google Meet — for onboarding calls, weekly check-ins, and strategy discussions
- Calendly — for scheduling any calls or meetings
What to expect day to day:
- A daily EOD report summarizing tasks completed, leads updated, emails handled, and anything that needs your attention
- Same-day responses to messages sent during working hours (within 1–2 hours)
- Proactive updates when something unexpected comes up — no radio silence
- Weekly summary every Friday covering the full week's activity and priorities for the following week
Communication preferences are set during onboarding:
During the onboarding call, we agree on your preferred communication channel, check-in frequency, and reporting format. Everything is documented, so there is no ambiguity.
What Jenard expects from you:
- Timely responses to questions that are blocking work
- Clear feedback when something needs to be adjusted
- Advance notice for changes in scope, deadlines, or priorities
Ground rules:
- No tasks assigned verbally without written confirmation
- All major decisions are documented in writing
- Scope changes are discussed before being acted on
To discuss your communication preferences: https://calendly.com/jerinecua/discovery-call